Salesforce / AvSight Support & Development
The Firefly Tech team has extensive experience in supporting and developing the IT Solutions based on AvSight / Salesforce Platform.
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AvSight Support & Enhancement
Administration, configuration, user support and continuous improvement - under an agreed SLA. -
Apps, Automations & Integrations
Custom Salesforce apps around AvSight; ILS, PartsBase, AeroXchange and etc. integrations; documents, e-mail and Google Drives. -
Customer Portal Development
our own branded storefront over live AvSight stock — search, cart, quote requests, statuses and POs. -
Tableau Analytics & Reporting
Management, financial and accounting reporting of any complexity — refreshed automatically from AvSight. -
Salesforce Implementation
Sales Cloud, Service Cloud, Marketing Cloud and Agentforce — rolled out, integrated with AvSight, and adopted by your teams.
AMOS Support Strategy and KPIs
Our team possesses extensive experience in AMOS support projects.
Our support strategy includes the following key elements:
Our average KPI achievement rate is 99.998%
The Product Approach
We adhere to a product-oriented approach in organizing the support of AMOS, which is a strategy where the system's support and development are regarded as an ongoing product necessitating consistent attention, updates, and enhancements.
User-Centricity
Focusing on the needs and requirements of the end-users. All changes are aimed at improving the user experience and meeting the specific needs of users.
Multidisciplinary Teams
Creating teams consisting of specialists from various profiles who work together on the support and development of the system.
Responsiveness & Transparency
Quick response to user requests and issues, as well as ensuring transparency in the targeting, planning, and implementation of changes.
Agile & Iterative Process
Applying agile management methodologies for continuous improvement and adaptation of the system to changing requirements and conditions.
Continuous Learning & Development
Facilitating team ongoing learning & implementation of new technologies and best practices.
Performance Metrics & Analysis
Regular collection and analysis of systems performance data to understand which aspects need improvement and optimization.